The ’11 Seconds’

Good Day Amigos ! I have to share a secret with you, today. A secret which can ruin your practice. A doctor interrupts his or her patients after a mere 11 seconds into a clinical consultation. Surprised ? Or been a witness or culprit yourself ? We listen to reply. And it’s true. We as […]...

The ‘7 Seconds’

  Good Day Amigos! Today, I want to share the biggest secret to change your personal and professional life. It’s far too common not to give the Front-Office or Reception Desk of a Clinic or Healthcare Facility, the much-needed importance it really deserves. It’s not uncommon that the junior-most ...

80/20 Rule

Hi ! It’s a great day ! As always ! As a practicing doctor, I know that I have leveraged my time, effort and money well this morning and completed my scheduled two surgeries. I now have the time needed to type out this short message for you – while I get ready for the […]

The ‘Art’ of Medicine – The Essential Guide to Positive Experiences in Healthcare

“The art of medicine consists of amusing the patient, while nature cures the disease”. Voltaire (1694 – 1778), French Philosopher Voltaire’s philosophical wit, has merit even today. The delivery of delightful patient experiences does not need investments on swanky buildings with glitzy interiors,...